Shipping policy

Order processing

Orders are normally prepared within 1–3 business days, excluding weekends and statutory holidays. Processing may take longer during holidays, severe weather or high-volume periods.

Shipping destinations and rates

We ship to eligible Canadian addresses. Available delivery services, shipping charges and estimated delivery times are calculated at checkout after you enter your postal code. If no rate is displayed, please contact us before placing your order.

Delivery estimates

Carrier delivery times are estimates and begin after an order has been processed. Delays caused by carriers, weather, remote-area service or other circumstances outside our control may occur.

Order tracking

When tracking is available, you will receive a shipping confirmation email. Please allow time for the carrier to activate the tracking number.

Address accuracy

Please check your shipping address before submitting your order. Contact us immediately if a correction is required. We cannot guarantee changes after fulfilment has started. Additional shipping charges caused by an incomplete or incorrect address may be the customer’s responsibility.

Damaged, missing or incorrect orders

Please inspect your order when it arrives. If an item is damaged, missing or incorrect, contact service@britmarket.ca promptly with your order number, a description of the issue, and clear photographs of the parcel, shipping label and affected items.

Heat-sensitive products

Chocolate and other heat-sensitive products may be affected by warm weather while in transit. We package orders with reasonable care, but we cannot control carrier storage conditions or temperatures after dispatch. Consider local weather and delivery timing before ordering heat-sensitive products.

Contact

For shipping questions, contact service@britmarket.ca.