Refund policy

Food and drink products

For food-safety reasons, food, drinks and other perishable products are final sale and cannot be returned or exchanged unless they arrive damaged, defective or incorrect.

Non-perishable products

Eligible non-perishable items may be returned within 30 days of delivery. Items must be unused, unopened, in their original packaging and in the same condition in which they were received. Proof of purchase is required.

Damaged, defective, missing or incorrect items

Please inspect your order on arrival. Contact service@britmarket.ca promptly with your order number, a description of the issue, and clear photographs of the parcel, shipping label and affected items. Keep the product and packaging until we have reviewed the claim.

Items that cannot be returned

Food, drinks, perishable goods, opened products, gift cards, clearance or final-sale items, and products damaged after delivery cannot be returned, except where required by applicable law.

Starting a return

Email service@britmarket.ca before sending anything back. Returns sent without authorization may not be accepted. If approved, we will provide return instructions. Unless the item was damaged, defective or incorrect, return shipping costs are the customer’s responsibility.

Refunds

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Original shipping charges are non-refundable unless the order was damaged, defective or incorrect. Financial institutions may require additional time to post a refund.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once processing or fulfilment has started.

Contact

For return or order issues, email service@britmarket.ca.

We have a 30-day return policy for non-perishable items.

Eligibility: To be eligible, items must be unopened, in original packaging, and in the same condition you received them.

Non-Returnable Items: Due to food safety, perishable goods (food, snacks, and beverages) and sale items cannot be returned unless they arrived damaged or incorrect.

Damages & Issues: Please inspect your order upon reception. If the item is defective, damaged, or you receive the wrong item, contact us immediately at service@britmarket.ca.

How to Start a Return: To start a return, please contact us at service@britmarket.ca. Items sent back to us without first requesting a return will not be accepted.