Frequently Asked Questions

Are your food products imported from the UK?

Products identified as “UK Import” or “Product of the UK” are sourced for the UK market and imported from the United Kingdom. Please check each product page for its country of origin and pack information.

Are UK recipes different from North American versions?

They can be. Ingredients, formulation, flavour, pack size and nutrition information may differ from similarly branded products sold in Canada or the United States. We recommend reviewing the ingredient and allergen information before purchasing.

Where do you ship?

We ship to eligible Canadian addresses. Available shipping services, costs and estimated delivery times are shown at checkout after you enter your postal code.

How quickly will my order be processed?

Orders are normally prepared within 1–3 business days. Processing may take longer during holidays, severe weather or high-volume periods.

Can I return food products?

For food-safety reasons, food, drinks and other perishable products are final sale unless they arrive damaged, defective or incorrect. Please contact us promptly and include your order number and clear photos.

Will I receive the exact packaging shown?

Brands occasionally update packaging. The product you receive may look slightly different from the photograph, while the product type and ordered size will remain as described.

What about best-before dates?

Best-before dates indicate product quality rather than a guarantee of a specific remaining shelf life. We rotate inventory carefully. Contact us before ordering if you require a particular minimum date.

How can I contact BritMarket?

Use our Contact page or email service@britmarket.ca. Please include your order number when contacting us about an order.