Frequently Asked Questions

Where do you ship?

Canada-wide shipping is available for eligible products. Live Canada Post rates are shown at checkout. See our Shipping Policy for restrictions.

Can I collect my order in Surrey?

Choose Surrey Store Pickup at checkout where available. Usually ready in 24 hours. Please wait for confirmation before pickup. This is an estimate, not a guaranteed preparation time.

Can frozen, chilled or pickup-only items be shipped?

No. Frozen, chilled and pickup-only products are not shipped. Surrey Store Pickup may be available where inventory permits. A restricted item does not become shippable when it is ordered with other items.

Are there summer shipping restrictions?

Summer heat-sensitive products are not shipped from May 15 through September 15 inclusive. This provisional annual window may be adjusted for weather conditions. Check the product page and Shipping Policy before ordering.

Does my order confirmation mean it is ready for pickup?

No. Please wait for your Ready for pickup confirmation before travelling to the store. For questions about an existing order, include your order number when contacting us.

How do I pay?

Use the standard Checkout button and choose from the payment methods offered at checkout, including PayPal.

What if I need a return or have an order problem?

Food and beverages are generally not returnable for change-of-mind reasons. Defective, damaged or incorrect items remain eligible for a refund, replacement or other appropriate resolution. Eligible unused non-food items in original condition may be returned within 30 days of delivery. Ordinary sale items are not automatically final sale. See our Return and Refund Policy, and contact us before sending an item back.

How can I contact BritMarket?

Use our Contact page or email service@britmarket.ca.